Privacy policy
Last updated: 21 September 2026
Casa Tea Games Ltd runs casateagames.co.uk. We're the controller of the personal information described here, which means we decide how and why it's used. This policy explains what we collect, why, who we share it with, and your rights. We are registered in England and Wales, company number 16656002, with our registered office at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. You can contact us at hello@casateagames.co.uk.
What we collect and why
| Where it comes from | What we collect | Why we use it | Our legal basis | How long we keep it |
|---|---|---|---|---|
| Orders | Your name, email address, delivery address, any phone number you give, what you ordered, and confirmation of payment. Card details go to Stripe and we never see them. | To take payment, post your order, handle cancellations and refunds, and keep our accounts. | Contract, and legal obligation (tax and accounting). | 6 years, as company accounting records. |
| Contact form and emails | Your name, email address and message. | To reply to you and help with your question. | Legitimate interests (running our business and answering enquiries). | Up to 12 months after the conversation ends. If it's about an order, we keep it with the order records for 6 years. |
| Mailing list | Your email address. | To send you news about our games and events, and playtest invitations. | Your consent. | Until you unsubscribe. |
| House rules form | Your name or nickname, your rule, and how it's played. | To review your rule and, if we choose, publish it on our website. | Your consent. | For as long as the rule is on our website or used in our games, or until you ask us to remove it. |
| Visiting our website | Technical information such as your IP address, held in server logs by our hosting provider. | To keep the site working and secure. | Legitimate interests. | As set by our hosting provider. |
Who we share your information with
- Stripe takes your payment and holds your payment details.
- Royal Mail receives your name and delivery address so that they can deliver your order.
- Netlify hosts our website and receives what you send through our website forms.
- Google provides the email service we use to communicate with you.
- Our accountants and professional advisers, and public authorities where the law requires it.
We don't sell your information.
Cookies
Our website doesn't use cookies for analytics or advertising, and the fonts it uses are served from our own site. Stripe's checkout page, and any links to other websites such as Instagram and TikTok, have their own cookies and privacy policies.
Marketing emails
We only send marketing emails to people who have asked for them by joining our mailing list. Every email has a way to unsubscribe, and you can also ask us to remove you at any time.
Sending information outside the UK
Some of the providers above, including Stripe, Netlify and Google, may process information outside the UK. When they do, they must protect it with appropriate safeguards, such as UK government approval of the destination country or standard contractual clauses.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that's wrong;
- ask us to delete your information, where the law allows;
- ask us to restrict how we use it, or object to us using it;
- ask for your information in a portable format, where it applies;
- withdraw your consent at any time, where we rely on it.
To use any of these rights, email hello@casateagames.co.uk. We normally reply within one month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. We'd appreciate the chance to put things right first.
Children
Our website isn't aimed at children under 13, and you should be 13 or over to send us your details. If you're under 18, please ask a parent or guardian to place an order for you.
Keeping your information safe
We use reasonable measures to protect your information, including using Stripe so that your card details never pass through our website.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.